Our order policies and terms are listed below. If you have any questions feel free to contact us at the numbers below.
Ordering
To order online, click here. You may also call 1-888-438-7761 or 631-231-7660 (Outside US) to order by phone.
Hours of Operation
Phone Support
8:30 am - 7:00 pm (EST) Monday - Friday
Local Facility Pickup
8:30 am - 5:00 pm (Local) Monday - Friday
Terms
Our standard terms and conditions of sale can be found by clicking here.
There is a $75.00 minimum on all orders.
Tracking
To track the status of your order and delivery, you can use our OrderPulse™ tool here. You may also use the individual carrier links below.
Shipping Carriers
A. Duie Pyle
Old Dominion Freight Line, Inc.
Saia, Inc.
Con-Way
FedEx
UPS
Satisfaction Guarantee
We guarantee your satisfaction with our products. You can return most items within 30 days of the invoice date for any reason. Our products are guaranteed to be free of defects for 3 years. You may choose a credit, exchange or refund.
Items such as Chimney Mounts, Ice Shields, BTS Platforms, Guy Cable, Bolt-On Bracing, Tie-Rod Bracing, Torque Arms, Camera Towers, Broadband Towers and Safety Climb Kits are Non-Returnable products.
Limitation of Liability
Valmont Site Pro 1's liability for any claim shall not exceed the purchase price of the goods. We shall not be liable for special or consequential damages, including but not limited to personal injury, loss of profits, or costs of substitute goods. This limitation applies whether such claim arises from warranty or negligence and whether such claim arises from design, manufacture or sale.
Website Disclaimer
Valmont Site Pro 1 strives for 100% customer satisfaction. We strive to keep our website and catalog accurate and up to date. Situations may arise where an error or malfunction occurs, therefore Site Pro 1 is not responsible for any website or catalog errors regarding product description, quantities or pricing.
Discrepancies with orders will be handled as determined by Site Pro 1, if necessary customer contact will be initiated.
Pricing is subject to change without notice.
Reproduction, copying or utilizing any material from the Site Pro 1 website, without consent of Valmont Site Pro 1 management is forbidden.
