Placing an Order
To order online, you may begin shopping with the links in the navigation bar or call 1-888-438-7761 or 631-231-7660 (Outside US) to order by phone.

Hours of Operation
Phone support and pickup is available within the following hours:

Phone Support
8:30 am - 7:00 pm (EST) Monday - Friday

Local Facility Pickup
8:30 am - 5:00 pm (Local) Monday - Friday

Terms & Conditions of Sale
Our standard terms and conditions of sale can be found by clicking here. There is also a $75.00 minimum purchase price on all orders.

Order & Delivery Tracking
To track the status of your order and delivery, you can use our OrderPulse™ tool here. You may also use the individual carrier links below:

A. Duie Pyle
Old Dominion Freight Line, Inc.
Saia, Inc.
XPO
FedEx
UPS

Satisfaction Guarantee
We guarantee your satisfaction with our products. You can return most items within 30 days of the invoice date for any reason. Our products are guaranteed to be free of defects for 3 years. You may choose between a credit, an exchange or a refund. Items such as Chimney Mounts, Ice Shields, BTS Platforms, Guy Cable, Bolt-On Bracing, Tie-Rod Bracing, Torque Arms, Camera Towers, Broadband Towers and Safety Climb Kits are Non-Returnable products.

Limitation of Liability
Valmont Site Pro 1's liability for any claim shall not exceed the purchase price of the goods. We shall not be liable for special or consequential damages, including but not limited to personal injury, loss of profits, or costs of substitute goods. This limitation applies whether such claim arises from warranty or negligence and whether such claim arises from design, manufacture or sale.

Website Disclaimer
Valmont Site Pro 1 strives for 100% customer satisfaction. We strive to keep our website and catalog accurate and up to date. Situations may arise where an error or malfunction occurs, therefore Valmont Site Pro 1 is not responsible for any website or catalog errors regarding product description, quantities or pricing.

Discrepancies with orders will be handled as determined by Site Pro 1, if necessary customer contact will be initiated.

Pricing is subject to change without notice.

Reproduction, copying or utilizing any material from the Valmont Site Pro 1 website, without consent of Valmont Site Pro 1 management is forbidden.